Shipping policy

Domestic UK Delivery

IN STOCK ITEMS
All items will be sent via Royal Mail Tracked 24.

MADE TO ORDER
Items will be sent via Royal Mail Tracked 24, within 5 business days. This is to allow for the individual production of your item with your chosen customisations. Meaning you will receive your tracking number within 5 days of placing your order.

International Delivery

International orders are accepted via Etsy. This is to ensure smooth delivery as Etsy collect local taxes and duties at check out.

IN STOCK
All items under £50 will be sent out the next working day using Royal Mail, International Standard.

Order values over £50 will be sent via Royal Mail Tracked, 5-8 business days expected delivery duration.

MADE TO ORDER 
Items will be sent via Royal Mail Tracked, within 3-5 business days. This is to allow for the individual production of your item with your chosen customisations. Meaning you will receive your tracking number within 3-5 business days of placing your order.

After your items have been made and shipped the usual expected duration for shipping is 5-8 business days. Please note that delays can occur at customs in the destination country, this is common especially at busy times of the year. 

Customs & Taxes

We do not ship from the UK store overseas. To order our products outside of the UK please use our Etsy store.

Some countries customs may hold the items longer during processing. We apologise, however we can't control the speed at which customs will process your parcel.

When a package is shipped internationally (in this case, outside of the United Kingdom), it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.

Etsy will charge duties and taxes at checkout to ensure a smooth delivery for you.

If Etsy does not collect the VAT, duties and/or taxes at checkout you may incur these additional charges, they must be rendered in order for your package to clear customs.

Please contact us if you have any questions.